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Data Protection and Confidentiality

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At Willows Dental, we want to ensure that all our patients are pleased with their experience of our service.

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This privacy policy sets out how The Willows Dental and Implant Practice aims to meet the requirements of the General Data Protection Regulation (GDPR – Data Protection Act 2018).

The Willows Dental and Implant Practice is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used by this privacy statement.

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The Willows Dental and Implant Practice may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

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Your Healthcare Records

The Willows Dental and Implant Practice is Registered with the Care Quality Commission HIW and we also comply with the HIW policy for patient records. Patient records are held both offline and online.

What we collect

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On contacting The Willows Dental and Implant Practice either via our website, phone, email or in person you will be asked to provide personal information when joining the practice. The reason for us requesting and processing this information is to provide optimal dental healthcare to you.

We may collect the following information:

  • Name and job title

  • Contact information including email address and telephone number

  • Demographic information such as postcode, preferences and interests

  • Information relevant to your healthcare request or consideration

  • Other information related to surveys and/or offers

 

What we do with the information we collect
We require this information to understand your needs and provide you with a better service, and for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • Consent to collect and store your data: To submit website forms containing personal data you are requested to opt-in to provide your consent.

  • Consent to personal data for marketing: Whenever you are asked to fill in a form on the website, you have the option to opt-in whether you consent for your data to be collected for marketing communications

  • Your right to be removed/forgotten: If you have previously agreed to use your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using our online form.

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

  • You may request details of personal information which we hold about you. If you would like a copy of the information held on you please contact The Willows Dental Practice directly, via email or telephone: 01745 585000

  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us via info@willowsdental.net. We will promptly correct any information found to be incorrect.

Your Rights

You have the following rights regarding the data that we collect and store:

  • The right to be informed

  • The right of access

  • The right to rectification

  • The right to erasure

  • The right to restrict processing

  • The right to data portability

  • The right to object

  • Rights about automated decision making and profiling.

Should you wish to exercise any of these rights, please call the practice and speak to our Data Controller or Data Protection Officer.

Security
We are committed to ensuring that your information is secure.

  • To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Complaints

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

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